ΘΕΣΗ ΕΡΓΑΣΙΑΣ ΕΞΥΠΗΡΕΤΗΣΗ ΠΕΛΑΤΩΝ / CUSTOMER CARE AGENT ΗΡΑΚΛΕΙΟ ΚΡΗΤΗΣ

ΕΞΥΠΗΡΕΤΗΣΗ ΠΕΛΑΤΩΝ / CUSTOMER CARE AGENT: As a Customer Care Agent, you will play a crucial role in ensuring exceptional service delivery across our car rental network. Your main responsibility is to assist customers with their rental journey — from making reservations to resolving inquiries to post rental concerns. You will be the first point of contact for our customers and a key liaison with our franchisees and partners.

Required Skills & Qualifications
• Excellent written and verbal communication skills in English (other languages are a plus).
• Demonstrated empathy, patience, and a customer-first mindset.
• Organizational and multitasking abilities.
• High proficiency in computer systems and general office technology.
• Previous experience in customer service or car rental environment is preferable.
• Flexibility to work evenings, weekends, and public holidays as required.
• Ability to perform well under pressure and manage high volumes of requests.
• Minimum of a Lyceum diploma or an associated degree in Business, Customer service, Hospitality, Tourism or a related field.

What We Offer
• A dynamic and supportive team environment.
• Continuous training and support to grow your skills and career.
• Opportunities for promotion and internal mobility within a fast-growing international company.
• Exposure to both customer-facing and partner-communication roles, expanding your professional experience.